Privacy

Privacy Policy

This privacy policy explains how Printooly processes personal data when you visit the website, create an account, use connected tools, generate files, buy credits or contact us.

1. Controller

Ing. Tuncay Cakmak
Dr. Karl Renner Promenade 34
3100 St. Pölten
Austria
Email: info@printooly.com

2. What Printooly is

Printooly is a platform for digital tools that help users create 3D-printable models, STL files, design files, templates, documents and related creative outputs.

Some Printooly tools may use artificial intelligence, cloud processing or file generation services to create previews, images, 3D models, documents or downloads.

3. Data we may process

Depending on how you use Printooly, we may process the following types of data:

Account data: email address, user ID, login status, authentication session data and related account information.

Credit and payment data: credit balance, credit transactions, selected credit bundles, payment status and payment metadata. Full payment details are processed by the payment provider.

Tool and project data: prompts, selected options, uploaded files, generated images, generated 3D models, generated STL files, generated documents, saved project settings and file metadata.

Technical data: IP address, browser type, device information, operating system, request time, visited pages, error logs, security logs and similar technical information.

Communication data: information you send to us by email, contact forms or support messages.

4. Account and authentication

Printooly may authentication providers to manage user accounts, login, signup, email confirmation, password reset, authentication sessions and account security.

When you create an account, we process your email address and account ID so that you can log in, use credits, access saved projects and use account-based features.

5. Credits and payments

Printooly may use a credit system for downloads, exports, AI generations, model generation or other tool actions.

If you buy credits, payment may be processed a payment provider. Printooly does not store full card details. We may store payment-related metadata such as payment status, payment ID, selected bundle, credited amount, currency and transaction time so that credits can be assigned to your account.

6. Generated content, uploads and files

Some tools may allow you to enter prompts, upload images or files, and generate downloadable outputs such as STL, GLB, ZIP, DXF, PDF or image files.

The content you provide may be processed to generate the requested output. Depending on the selected tool, this processing may involve external AI or file generation providers.

Do not upload confidential, illegal, sensitive, medical, personal or third-party protected content unless the specific tool is explicitly intended and secured for that use.

7. Saved projects and history

Printooly may store saved project settings, generation history, generated file references or download history so that you can reopen projects, avoid paying twice for already owned outputs, or continue working later.

For example, some tools may store technical signatures for generated items to recognize whether the same user has already downloaded the exact same file or reusable output before.

8. Hosting and infrastructure

Printooly and connected tools may be hosted on third-party cloud infrastructure providers. These providers may process technical data such as server logs, request data, error logs and operational data required to provide and secure the service.

9. Cookies and local storage

Printooly may use cookies, local storage or similar browser technologies for essential functions such as login sessions, authentication, language settings, interface preferences, security and remembering user choices.

If optional analytics, advertising or tracking tools are added later, this privacy policy and the cookie handling will be updated where required.

10. Legal bases for processing

We process personal data only when there is a legal basis. Depending on the situation, the legal basis may be the performance of a contract, pre-contractual steps, legal obligations, legitimate interests or your consent.

Examples of legitimate interests include operating and securing the website, preventing abuse, debugging errors, improving services, storing credit and usage records, and providing user-requested functionality.

11. Data sharing and processors

We may share personal data with service providers only when necessary to operate Printooly. This may include hosting providers, authentication providers, database providers, payment providers, email providers, AI generation providers, file processing services and support tools.

These providers process data only for the relevant service purpose and according to applicable data protection requirements.

12. International data transfers

Some service providers may process data outside Austria or outside the European Economic Area. Where required, appropriate safeguards are used according to applicable data protection law.

13. Data retention

We keep personal data only as long as necessary for the relevant purpose, for example to provide your account, operate credits, deliver generated files, maintain transaction records, comply with legal obligations, resolve disputes, prevent abuse or provide support.

Account data, credit records and transaction records may be kept as long as required for accounting, legal, technical or security reasons. Project and generation data may be deleted when it is no longer needed or when you request deletion, unless retention is legally required.

14. Your rights

Depending on applicable law, you may have the right to request access to your personal data, correction of incorrect data, deletion of data, restriction of processing, data portability and objection to certain processing activities.

Where processing is based on consent, you may withdraw your consent at any time with effect for the future.

To exercise your rights, contact us at: info@printooly.com

15. Right to lodge a complaint

If you believe that the processing of your personal data violates applicable data protection law, you may lodge a complaint with the Austrian Data Protection Authority.

Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna
Austria
Website: www.dsb.gv.at

16. Security

We use technical and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration. However, no internet-based service can be guaranteed to be completely secure.

17. Children

Printooly is not intended for children below the age required to legally consent to online services in their country. If we become aware that a child has created an account without the required permission, we may delete the account and related data.

18. Changes to this privacy policy

We may update this privacy policy when Printooly changes, when new tools are added, when service providers change or when legal requirements change. The current version is published on this page.

19. Contact

For privacy-related questions, requests or concerns, contact: info@printooly.com